Mysleepprogram is the trading name of My Sleep Limited, registered office at 5 Cobham Drive,Kings Hill, KENT United Kingdom. This Website is owned and operated by My Sleep Limited ("we").

This Privacy Policy together with the Terms & Conditions of Use, Health & Safety Policy and (for paying members only) the Subscription Agreement, form collectively, your membership contract ("Contract") to use this Website.

By using this Website, you agree to this Contract. By using this Website after we post any changes to this Contract, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to this Contract, you should not use our Website and, if you are a subscribing member, you should arrange to cancel your subscription with us.

This Subscription Agreement only applies to you if you are a subscribing member. A subscribing member is an individual who makes, directly to us, a monthly or annual payment to gain access to this Website.

You understand that only you may use your user id and password (your “User Account”) to access this Website, and that your subscription is only valid for your own personal, non-commercial use and may not be shared with others. You agree to be financially responsible for all fees related to your User Account.

By using this Website you agree to be legally bound and to abide by this Subscription Agreement, just as if you had signed this Agreement. If you do not comply with this Subscription Agreement, or your Contract, at any time, we reserve the right to cancel or terminate your User Account and access to this Website.

We reserve the right to

  • Change this Subscription Agreement from time to time. We will notify you of changes to this Subscription Agreement by posting changes to this Subscription Agreement on the Website. Any new or amended version of this Subscription Agreement will take effect, and will govern all use of this Website, commencing on the date of posting on this Website (or such later date as we indicate in the posting).

You agree that:

  • If you do not wish your use of the Website to be governed by the new or amended version of this Subscription Agreement, you should notify us in writing, or by email, and from the date when the new version takes effect, you must cease to use this Website and you should seek a refund in respect of any fees pre-paid by you for any complete unexpired periods of subscription. Refunds shall be made in accordance with the Refund Policy set out in this Subscription Agreement.

We reserve the right to

  • Without prior notice or liability, discontinue, modify or alter any aspect of this Website.

You agree that:

  • Any termination or cancellation of your access to, or use of, this Website may be effected without prior notice.
  • If you do not abide by the provisions of this Subscription Agreement, you agree that we may immediately deactivate or delete your User Account and all related information and files in your User Account. Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, this Website.

You acknowledge that your only right with respect to any dissatisfaction with any:

  • Modification or discontinuation made by us pursuant to this Subscription Agreement and your Contract;
  • Policies or practices used by us in providing this Website, including any change in content;

is to cancel or terminate your subscription in accordance with the Termination and Cancellation Policy and Refunds Policy set out in this Subscription Agreement.

The availability and use of this Website may be limited based on demographic, geographic, health or other criteria as we may establish from time to time. You understand and agree we may disallow you from subscribing to this Website or may terminate your subscription at any time based on these criteria.

Prices are as advertised on this Website. Prices may change from time to time.

Your subscription payments will be made on a monthly or annual basis, as selected by you and at the rate advertised at the time of your initial subscription.

We warrant to you that the price of your subscription will remain the same for the life of your Subscription Agreement. However, should you cancel your subscription, for any reason, and then choose to take up membership again, the price of your new subscription will be at the price advertised at that time.

You agree to pay, using a valid credit card (or other form of payment which we may accept from time to time), the recurring monthly fees or the recurring annual fees, depending on which payment plan you choose.

As a subscribing member your credit card will automatically be charged at the start of the billing period (i.e. the date on which you first subscribe) and at the start of each renewal period – for annual subscribers this will be the anniversary date of your first subscription and for monthly subscribers the same day in each consecutive month), unless you terminate or cancel your subscription in accordance with the termination and cancellation terms set out in this Subscription Agreement before the relevant renewal period begins. Except for if you were eligible for a discounted rate but are no longer eligible for that rate, the renewal charge will be the same as the prior period's charge.

In the event we cannot charge your credit card or account, we reserve the right to terminate immediately your User Account access to this Website.

If you were eligible for a discounted rate but are no longer eligible for that rate, your subscription will automatically be renewed at the standard subscription rate available at the time of renewal and for our standard period (usually annually) at the start of the renewal period.

If you wish to switch from one prepayment plan to another, you must notify us prior to the termination of your current payment plan, to ensure you are legible to pay at the same rate.

Please remember that as well as being responsible for all your subscription charges you are also responsible for all charges and fees associated with connecting to this Website, including without limitation all telephone access lines and internet service provider fees.

You agree to provide us with true, accurate and complete information as required by the sign up and subscription process, including your legal name, address, telephone number, email address and applicable billing information ("Subscription Data"), and to allow us to share this information with third parties for the purpose of verifying the information you provide and billing your credit card in accordance with our Privacy Policy. You are obligated to maintain and promptly update your Subscription Data to keep it accurate and current and by using this Website you agree to this obligation. If you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such is the case, we reserve the right to suspend or terminate your User Account and access to the Website.

If your credit card expires, is cancelled, lost or is subject to use without your authorization, you agree to promptly notify us in writing and to update your Subscription Data to provide details of an alternative current, valid credit card. You are entirely responsible for any and all activities that occur through your User Account. You are responsible for paying any amounts billed to your credit card by a third party which were not authorized by you.

As the Website service starts immediately we are not able to provide you with a cooling off period and there the minimum Contract Period and Subscription Agreement is one (1) month.

Either you or we may terminate or cancel your Subscription Agreement at any time. You understand and agree that (subject to any of your statutory rights) the cancellation or termination of your Subscription Agreement is your sole right and remedy with respect to any dispute with us including, without limitation, any dispute related to, or arising out of:

  • Any terms and conditions of this Contract or our enforcement or application of this Subscription Agreement;
  • Any of our practices or policies, including any of our Terms & Conditions, Privacy Policy and/or Health & Safety Policy and this Subscription Agreement, or our enforcement or application of these policies;
  • The content available through this Website or any change in content provided through this Website;
  • Your ability to access and/or use the Website; or
  • The amount or types of our charges, surcharges, applicable taxes, or billing methods, or any change to our fees or charges, applicable taxes, or billing methods.

Upon cancellation or termination of your subscription, we may immediately deactivate your User Account and all related information and/or files in your User Account and/or bar any further access to such information and/or files and this Website.

You can cancel your subscription to this Website by notice in writing (by post or email) to our Membership Contracts Co-ordinator. Your cancellation or termination will take effect within seventy two (72) hours after receipt by our Membership Contracts Co-ordinator of your cancellation notice. We will attempt to process all cancellation requests within seventy two (72) hours after we receive your request. If you cancel near the end of your billing period and are inadvertently charged for the next period's fee, contact our Membership Contracts Co-ordinator to have the charges reversed. If you use this Website during that next period, you will not be entitled to a refund. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect.

You agree that (subject to any of your statutory rights) all charges assessed by us are non-refundable.

Non-refundable fees include:

  • If you subscribe to the monthly payment plan, the full Monthly Fee for any month (or portion thereof) elapsed (regardless of whether you logged onto or used this Website during that month).

Refundable fees include:

  • If you subscribe to the annual prepayment plan and you decide to cancel during such prepayment period, we will refund you the difference, if any, between the amount you paid and the amount you would have incurred if you were subject to our standard monthly pricing and payment plan in effect during such time and not subject to our special pricing offered through any annual prepayment plan.
  • If your cancellation of your subscription is due to your failure to satisfy limitations we set based on demographic, geographic, health or other similar criteria prior to the end of a period for which you have incurred a charge, we will refund any unused portion of such period in accordance with the Refund Policy we have in effect at such time.
  • If we cancel or terminate your subscription (as opposed to you cancelling your subscription) prior to the end of a period for which you have incurred a charge, we will refund any unused portion of such period on a pro rata basis. In the event that we terminate or cancel your subscription to this Website prior to the end of the applicable period of this Subscription Agreement due to any breach of the terms and conditions of this Contract by you; you agree that all fees and charges in respect to your use of this Website are non-refundable

If you have any questions about our privacy policy then contact our Membership Contracts Coordinator at admin@mysleepprogram.co.uk if using email; or My Sleep Ltd, 5 Cobham Drive, Kings Hill, West Malling, KENT, ME19 4EH, UK, if using post.